ABOUT US

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

The Store Behind Veltoib™

Veltoib™ is the retail brand through which Hangzhou Xiqi Technology Co., Ltd. presents products and provides customer-facing store services.

Our operating approach is based on transparency: visitors should be able to identify the business responsible for the store, understand the main characteristics of a product, locate important service rules, and reach customer support without unnecessary difficulty.

For this reason, our principal website policies display the same legal company name, legal representative, business address, customer service email, and telephone number.

Business Record

Brand: Veltoib™
Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552

These details identify the business responsible for Veltoib™.

Our Product Information Standard

We aim to provide product information in a form that reasonably allows a customer to understand what is being offered.

Depending on the product, information may include:

• Product photographs;

• Materials;

• Dimensions;

• Functional characteristics;

• Intended uses;

• Included components;

• Compatibility details;

• Care guidance;

• Other relevant specifications.

Customers should review the information presented on the applicable product page before submitting an order.

Accuracy of Product Presentation

We aim to use descriptions and images that reasonably represent the products offered through Veltoib™.

Minor differences may occur because of:

• Photography and lighting;

• Screen settings;

• Manual measurement;

• Manufacturing tolerances;

• Production batches;

• Packaging revisions;

• Reasonable product updates.

A minor difference that does not materially alter the essential characteristics or intended function of a product does not automatically mean that the product materially differs from its description.

If a delivered product appears materially inconsistent with the applicable product information, customers should contact us for review.

Responsible Store Communication

Veltoib™ aims to avoid:

• Unsupported product guarantees;

• Fabricated endorsements;

• Invented certifications;

• False scarcity;

• Misleading urgency;

• Exaggerated performance claims;

• Materially inaccurate product descriptions.

Product information should reflect characteristics that can reasonably be supported.

Core Service Timeframes

For consistency throughout the Veltoib™ website, the following principal timeframes apply:

Return Period: Eligible products may be returned within 30 calendar days after delivery.

Refund Timeframe: Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Transportation Time: Estimated carrier transportation generally takes 3–7 business days.

Customer Support Handling: Customer support requests are normally reviewed and responded to within 3 business days.

The detailed conditions connected with each timeframe are explained in the relevant policy.

When Something Is Wrong With an Item

Please contact customer support promptly if an item arrives:

• Damaged;

• Defective;

• Incorrect;

• Incomplete;

• Materially inconsistent with its applicable description.

We may request order information, photographs, video, or other information reasonably necessary to understand the concern.

Depending on the circumstances, a reasonable resolution may include replacement, return arrangements, refund, or another corrective measure.

A customer will not be required to bear additional return transportation costs solely because we supplied a damaged, defective, or incorrect product.

Customer Support

Questions concerning products, existing orders, transportation, tracking, returns, refunds, or product condition may be directed to:

Email: service@veltoib.com
Phone: +86 13713329552

Customer service requests are normally reviewed and responded to within 3 business days.

Policy Alignment

Our About Us, Contact Us, FAQ, Privacy Policy, Return Policy, Shipping Policy, Terms of Service, and Terms of Use are intended to function as a consistent set.

Where the same material operational subject appears in several policies, the underlying rule should be interpreted consistently.

Changes to This Page

This page may be updated to reflect changes in store operations, website functionality, products, customer support practices, or applicable requirements.