RETURN POLICY

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

30-Day Return Standard

Eligible products may be returned within 30 calendar days after delivery.

The return period begins on the date the applicable product is delivered.

Customers wishing to return an eligible product should contact us within this period and obtain the applicable return instructions before sending the item.

Opening a Return Request

Contact:

Email: service@veltoib.com
Phone: +86 13713329552

Please provide information reasonably relevant to the request, including:

1. Order number;

2. Product concerned;

3. Reason for requesting the return;

4. Photographs or video where appropriate;

5. Other information reasonably necessary to review the request.

Customer service requests are normally reviewed and responded to within 3 business days.

General Condition for Preference-Based Returns

For an ordinary preference-based return, the product should generally:

• Be requested for return within 30 calendar days after delivery;

• Remain unused beyond reasonable inspection;

• Not have been deliberately damaged or materially altered;

• Include supplied components and accessories where reasonably possible;

• Include original packaging where reasonably possible;

• Be reasonably identifiable as the product connected with the applicable order.

Reasonable inspection does not automatically make an otherwise eligible return invalid.

Return Destination

Do not automatically send a product to the public Veltoib™ company address.

The displayed business address identifies Hangzhou Xiqi Technology Co., Ltd. as the legal company responsible for Veltoib™.

The logistics facility used for a particular return may be different.

After an eligible request has been reviewed, customer support will provide the applicable return instructions and destination.

Preference-Based Returns

A preference-based return may include circumstances where:

• The customer changes their mind;

• The customer no longer wants the item;

• An incorrect variation was selected despite accurate product information;

• A correctly supplied and non-defective product no longer suits the customer's preference.

For an eligible preference-based return, return transportation costs may be the customer's responsibility.

Damaged Products

If an item arrives damaged, contact customer support promptly.

Retain the product and relevant packaging where reasonably possible while the matter is reviewed.

Photographs or video may be requested when reasonably useful for evaluating the product condition.

Defective Products

If a product appears defective or materially fails to function as described, contact:

Email: service@veltoib.com
Phone: +86 13713329552

Please provide the applicable order information and a clear description of the issue.

Incorrect or Incomplete Products

If an incorrect product is supplied or a material component is missing, contact us promptly.

Where the issue is confirmed, an appropriate corrective solution will be provided.

Responsibility for Return Transportation

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Where the item was damaged, defective, incorrect, or materially inconsistent with its applicable description, the customer will not be required to bear additional return transportation costs solely to correct that issue.

Returned Product Review

Where physical return is necessary, the item may be reviewed after receipt.

The review may consider:

• Product identity;

• Overall condition;

• Included components;

• Missing accessories;

• Use beyond reasonable inspection;

• Damage occurring after delivery;

• Compliance with applicable return requirements.

Minor packaging imperfections alone will not automatically invalidate an otherwise legitimate return where they do not materially affect the product.

Refund Timeframe

After the applicable return has been received where required, reviewed, and approved, the approved refund is generally completed within 7–10 business days.

Transportation-Related Problems

A delayed, lost, damaged, or unlocatable shipment is reviewed separately from an ordinary preference-based return.

For transportation-related assistance:

Email: service@veltoib.com
Phone: +86 13713329552

Relevant carrier information and delivery circumstances may be reviewed before an appropriate solution is determined.

Process Integrity

We may investigate credible evidence of intentional return fraud, product substitution, manipulated evidence, or deliberate misuse of the return procedure.

This provision does not prevent legitimate return requests, genuine product concerns, or reasonable delivery complaints.

Consumer Rights

Nothing in this Return Policy is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection requirements.

Where mandatory law provides additional protection, those requirements will apply.

Return Support Record

Brand: Veltoib™
Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Email: service@veltoib.com
Phone: +86 13713329552
Normal Support Handling: Within 3 business days