CONTACT US

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Contact Veltoib™

Our customer support channel is available for questions concerning products, existing orders, transportation, tracking, returns, refunds, damaged items, incorrect items, and general store information.

Customer Support Details

Email: service@veltoib.com
Phone: +86 13713329552
Email Request Availability: Requests may be submitted at any time
Normal Customer Service Handling: Within 3 business days

Email may be submitted at any time, but this does not mean that staff are continuously available.

A separate fixed daily staffed telephone schedule has not been supplied or published for this policy.

Before You Contact Us

Providing complete information can help us identify and review your inquiry.

For an existing order, please include the relevant order number whenever possible.

Depending on the issue, useful information may include:

• Order reference;

• Product name;

• Description of the question or concern;

• Delivery date;

• Tracking information;

• Photographs;

• Video;

• Other information directly relevant to the request.

Please avoid submitting confidential information that is unrelated to the matter being reviewed.

Product Questions

Customers may contact us before ordering if clarification about a product is needed.

Please identify the relevant product and explain what information you would like clarified.

We will make reasonable efforts to respond using information available to us.

Questions About an Existing Order

If you need to request an amendment to an existing order, contact us as soon as possible.

Whether the request can be completed depends on the actual preparation, fulfillment, and dispatch status.

A change may no longer be technically possible once an order has progressed sufficiently through fulfillment or carrier handling.

Transportation and Tracking Questions

The estimated transportation period is generally 3–7 business days.

For purposes of this policy, transportation refers to carrier transit after the parcel has been dispatched. No separate universal preparation period was supplied for this policy.

If tracking remains unchanged for an unusual period, the parcel appears materially delayed, or the shipment cannot reasonably be located, contact:

Email: service@veltoib.com
Phone: +86 13713329552

Please provide the order reference and any available tracking details.

Product Condition Assistance

Contact us promptly if an item arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its description.

Supporting photographs or video may be requested where reasonably useful for understanding the concern.

An appropriate solution will be determined according to the circumstances after the information has been reviewed.

Return Assistance

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Customers should contact us before sending a product.

The public company address shown on the Veltoib™ website identifies Hangzhou Xiqi Technology Co., Ltd. as the legal business responsible for the store.

It should not automatically be treated as the logistics destination for every return.

The appropriate return destination and instructions will be provided after an eligible request is reviewed.

Refund Assistance

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

If the applicable period has passed and assistance is required, contact:

Email: service@veltoib.com
Phone: +86 13713329552

Please include the applicable order reference.

Customer Support Handling Standard

Customer service requests are normally reviewed and responded to within 3 business days.

A matter involving carrier investigation, product-condition review, identity verification, or additional information may require further investigation.

Official Contact Record

Brand: Veltoib™
Legal Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552
Normal Support Handling: Within 3 business days