TERMS OF USE

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Website Use

These Terms of Use govern access to and use of the Veltoib™ website.

They apply to website content, navigation, functionality, communications, security, intellectual property, and visitor conduct.

Store-related services are addressed separately through the Terms of Service and other applicable policies.

Website Operator

The Veltoib™ website is operated by Hangzhou Xiqi Technology Co., Ltd.

Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552

Acceptance

Visitors who access or use this website are expected to comply with these Terms of Use and applicable law.

Visitors who do not agree with these Terms should discontinue use of the website.

Permitted Website Activities

The website may be used for legitimate purposes such as:

• Viewing products;

• Reviewing product information;

• Reading policies;

• Submitting legitimate orders;

• Reviewing transportation information;

• Reviewing return procedures;

• Contacting customer support;

• Managing lawful interactions with Veltoib™.

Prohibited Conduct

Visitors must not knowingly:

• Attempt unauthorized system access;

• Circumvent security controls;

• Introduce harmful software;

• Disrupt ordinary website operation;

• Create fraudulent interactions;

• Submit deliberately deceptive information;

• Impersonate another person or organization without authority;

• Misrepresent an affiliation with Veltoib™;

• Misuse protected website materials;

• Exploit technical errors abusively;

• Interfere with another visitor's legitimate use.

Accuracy of Website Content

We aim to maintain clear and reasonably accurate website information.

Occasional clerical, technical, formatting, inventory, product, or display errors may occur.

Where a material error is identified, it may be corrected.

Corrections are not intended to create a misleading representation of material conditions that already applied to an existing order.

Product Presentation

Product photographs and descriptions are intended to provide useful information concerning the goods offered.

Minor visual or dimensional differences may occur because of photography, lighting, display settings, manual measurements, packaging changes, image reproduction, or production batches.

Customers who believe that an item materially differs from the applicable product description may contact:

Email: service@veltoib.com
Phone: +86 13713329552

Intellectual Property

The Veltoib™ name, logo, original written materials, graphics, layouts, and other protected website content may be subject to applicable intellectual property rights.

Visitors may view website materials for legitimate personal use.

Website access does not transfer ownership of intellectual property rights.

Brand Representation

Visitors and third parties must not use Veltoib™ branding in a manner that falsely suggests ownership, authorization, endorsement, partnership, or official affiliation.

Website Availability

We aim to maintain reasonable website availability.

Temporary interruption may result from:

• Maintenance;

• Hosting issues;

• Network disruption;

• Security events;

• Software updates;

• Independent service-provider interruption;

• Circumstances outside reasonable operational control.

Continuous access cannot be guaranteed.

Website Security

Visitors must not intentionally probe, damage, bypass, disable, or interfere with website security without authorization.

Attempts to introduce malicious code or compromise website systems are prohibited.

Customer Accounts

If customer account functionality is available, users should take reasonable steps to protect their credentials and devices.

Suspected unauthorized activity may be reported to:

Email: service@veltoib.com
Phone: +86 13713329552

Communications With Veltoib™

Information provided to customer support should be accurate to the best of the sender's knowledge.

Customers may raise legitimate questions or concerns relating to products, orders, transportation, returns, refunds, website information, or customer support.

Customer service requests are normally reviewed and responded to within 3 business days.

Privacy

Information associated with website use may be handled according to the Veltoib™ Privacy Policy.

Visitors should review that policy for information concerning information categories, operational uses, cookies, service providers, retention, security, and applicable privacy choices.

Third-Party Websites

The website may contain links to independently operated third-party websites or services.

The presence of a link does not mean that Hangzhou Xiqi Technology Co., Ltd. controls all content, security practices, or information practices of the external service.

Visitors should review applicable external terms and privacy information before interacting with those services.

Operational Timeframes

Where relevant, the following Veltoib™ standards apply:

Eligible Return Period: 30 calendar days after delivery.

Approved Refund Timeframe: Generally 7–10 business days after applicable review and approval.

Estimated Transportation Time: Generally 3–7 business days after dispatch.

Customer Support Handling: Normally within 3 business days.

Detailed conditions remain subject to the policy governing the relevant issue.

Website Integrity

Where credible evidence indicates fraud, malicious software, unauthorized access, technical attacks, or intentional system misuse, reasonable measures may be taken to protect the website, customers, and company.

This provision does not prevent customers from submitting legitimate complaints, return requests, delivery inquiries, or ordinary customer service requests.

General Website Limitation

Website content is provided for legitimate retail and informational purposes.

Although we aim to maintain reasonably accurate information and reliable functionality, no internet-connected service can guarantee that every non-material technical feature will remain error-free at all times.

Nothing in these Terms is intended to restrict rights or responsibilities that cannot lawfully be excluded.

Relationship With Other Policies

These Terms of Use primarily govern website access and conduct.

The Terms of Service govern store-related services.

The Shipping Policy explains transportation and delivery.

The Return Policy explains returns and refund handling.

The Privacy Policy explains information handling.

These documents are intended to operate together without creating conflicting material rules.

Changes to These Terms

These Terms may be revised where website functionality, security practices, store procedures, or applicable requirements change.

Website Contact Record

Brand: Veltoib™
Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552