PRIVACY POLICY

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Privacy Statement

This Privacy Policy describes how Veltoib™, operated by Hangzhou Xiqi Technology Co., Ltd., may handle information associated with use of the website, customer orders, transportation, returns, refunds, customer service, security, and other store interactions.

We aim to handle information only where reasonably necessary for legitimate store functions, customer support, website operation, security, recordkeeping, and applicable legal requirements.

Information Supplied by Customers

Depending on how a person interacts with Veltoib™, information may include:

• Name;

• Email address;

• Telephone number;

• Delivery address;

• Other contact information;

• Order reference;

• Product information associated with an order;

• Transportation information;

• Tracking information;

• Return records;

• Refund records;

• Customer service correspondence;

• Information voluntarily supplied in a request.

Customers should avoid sending confidential information that is not necessary for the relevant request.

Technical Information

Certain information may be generated when a visitor accesses the website.

This may include:

• Internet Protocol address;

• Browser type;

• Device type;

• Operating system;

• Referring pages;

• Pages visited;

• Session timestamps;

• Interaction data;

• Cookie-related information;

• Security signals;

• Approximate location derived from technical network information.

Purposes for Which Information May Be Used

Information may be used to:

• Administer customer orders;

• Arrange fulfillment;

• Support transportation;

• Provide tracking assistance;

• Respond to customer inquiries;

• Evaluate return requests;

• Administer approved refunds;

• Investigate damaged or incorrect products;

• Maintain customer service records;

• Protect website security;

• Detect suspected misuse or fraud;

• Diagnose technical issues;

• Improve website functions;

• Maintain appropriate business records;

• Comply with applicable legal requirements.

Cookies and Similar Technologies

The Veltoib™ website may use cookies or similar technologies to support:

• Website functionality;

• Session continuity;

• Security;

• User preferences;

• Analytics;

• Performance.

Some technologies may be necessary for ordinary website operation.

Visitors may be able to control certain technologies through their browser or available website privacy controls.

Restricting essential functionality may affect parts of the website.

Service Providers

We may work with independent providers where reasonably necessary to support store operations.

These may include providers involved in:

• Website infrastructure;

• Hosting;

• Fulfillment;

• Transportation;

• Customer communications;

• Security;

• Analytics;

• Data storage;

• Professional services.

Information should be made available only to the extent reasonably necessary for the relevant function or otherwise permitted under applicable requirements.

Delivery Information

Information reasonably required to prepare, route, transport, track, deliver, or investigate a shipment may be made available to relevant fulfillment facilities, carriers, or logistics providers.

Legal and Security Circumstances

Information may be disclosed where reasonably necessary to:

• Comply with applicable law;

• Respond to a valid legal request;

• Protect legal rights;

• Investigate suspected fraud;

• Protect customers or other persons;

• Address security incidents;

• Respond to legitimate regulatory requirements.

Retention

Information may be retained for periods reasonably necessary for:

• Customer service;

• Legitimate business records;

• Security;

• Fraud prevention;

• Dispute resolution;

• Applicable legal obligations.

Information no longer reasonably required may be deleted, anonymized, or otherwise handled according to applicable requirements.

Information Security

We use reasonable administrative, organizational, and technical measures intended to reduce the risk of unauthorized access, alteration, misuse, loss, or disclosure.

No internet-connected service can guarantee absolute security.

Visitors should take reasonable precautions when using public networks, shared devices, or shared communication accounts.

International Operations

Online retail operations may involve technical, logistics, fulfillment, storage, or service providers operating in different jurisdictions.

Information may therefore be processed outside a visitor's country or region where reasonably necessary and permitted by applicable requirements.

Privacy Rights and Choices

Depending on applicable law, individuals may have rights relating to:

• Access;

• Correction;

• Deletion;

• Restriction;

• Objection;

• Portability;

• Withdrawal of consent where applicable.

Privacy-related requests may be submitted through:

Email: service@veltoib.com
Phone: +86 13713329552

Reasonable information may be requested to verify the identity or authority of a requester before certain requests are completed.

Children's Information

Veltoib™ is not intended to knowingly collect children's personal information in circumstances where applicable law requires authorization that has not been obtained.

Where such circumstances are identified, reasonable steps may be taken.

External Websites

The Veltoib™ website may include links to independently operated third-party websites or services.

Those services maintain their own information practices and policies.

Visitors should review applicable external privacy information before providing information directly to another service.

Customer Service Records

Customer support communications may be retained where reasonably necessary to:

• Resolve an inquiry;

• Document previous assistance;

• Address disputes;

• Prevent misuse;

• Maintain legitimate business records.

Ordinary customer support requests are normally reviewed and responded to within 3 business days.

Changes to This Policy

This Privacy Policy may be updated when our technology, operating practices, customer service procedures, or applicable requirements change.

Privacy Contact Record

Brand: Veltoib™
Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552