TERMS OF SERVICE

Veltoib™ is owned and operated by Hangzhou Xiqi Technology Co., Ltd. | Legal Representative: Guo Yu | Email: service@veltoib.com | Phone: +86 13713329552
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province

Scope of These Terms

These Terms of Service govern store-related services provided through Veltoib™, including product information, customer orders, fulfillment, transportation assistance, returns, refunds, and customer support.

These Terms should be read together with the other policies available through the Veltoib™ website.

Store Operator

Veltoib™ is operated by Hangzhou Xiqi Technology Co., Ltd.

Legal Representative: Guo Yu
Business Address: Room 1633-3, Zhongyue Chuangzhi Building, No. 1058 Kejiguan Street, Changhe Subdistrict, Binjiang District, Hangzhou City, Zhejiang Province
Email: service@veltoib.com
Phone: +86 13713329552

Product Information

We aim to provide reasonably clear and accurate product information.

Depending on the item, information may include:

• Product photographs;

• Materials;

• Measurements;

• Intended use;

• Functional characteristics;

• Included components;

• Compatibility information;

• Other relevant specifications.

Customers should review the applicable product information before submitting an order.

Product Variations

Minor differences may occur because of photography, lighting, display settings, manual measurements, packaging updates, manufacturing processes, or production batches.

A minor variation that does not materially alter the essential characteristics or intended function of an item does not automatically mean that the product is inconsistent with its applicable description.

Availability

Product availability may change.

The display of an item through the website does not guarantee that the item will remain available indefinitely.

If a product cannot reasonably be fulfilled because availability changes, the circumstances will be reviewed and an appropriate resolution provided.

Customer Information

Customers should provide reasonably accurate and complete recipient, contact, and delivery information.

If information requires correction, contact:

Email: service@veltoib.com
Phone: +86 13713329552

Whether a requested modification can be completed depends on the actual preparation and dispatch status.

Order Review

An order may be reviewed where reasonably necessary because of:

• Product unavailability;

• Obvious listing errors;

• Technical errors;

• Suspected fraudulent activity;

• Delivery restrictions;

• Applicable legal restrictions;

• Intentional website misuse;

• Circumstances making fulfillment objectively impracticable.

These provisions are not intended to remove legitimate customer rights.

Transportation

Orders require preparation before dispatch.

Estimated carrier transportation generally takes 3–7 business days after dispatch.

Actual transit may be affected by destination, carrier operations, severe weather, public holidays, customs procedures where applicable, or other circumstances outside reasonable operational control.

Tracking and Delivery Concerns

Where tracking is available, tracking information should become available after dispatch.

If a parcel appears materially delayed, lost, damaged during transportation, or cannot reasonably be located, contact customer support.

Relevant carrier records and surrounding circumstances may be reviewed before the appropriate resolution is determined.

Returns

Eligible products may be returned within 30 calendar days after delivery.

Customers should obtain applicable return instructions before sending any product.

The publicly displayed business address is not automatically the designated logistics facility for every return.

Preference-Based Returns

For an eligible preference-based return involving a correctly supplied and non-defective product, return transportation costs may be the customer's responsibility.

Detailed conditions are explained in the Return Policy.

Damaged, Defective, Incorrect, or Incomplete Products

Customers should contact us if a product arrives damaged, defective, incorrect, incomplete, or materially inconsistent with its applicable description.

We may request reasonable supporting information.

Depending on the circumstances, an appropriate resolution may include replacement, return arrangements, refund, or another reasonable corrective measure.

Refund Standard

Approved refunds are generally completed within 7–10 business days after the applicable review and approval process.

Customer Support Standard

Customer support requests are normally reviewed and responded to within 3 business days.

Email: service@veltoib.com
Phone: +86 13713329552

Intellectual Property

Unless otherwise stated, the Veltoib™ name, logo, original website copy, graphics, layouts, photographs owned by us, and other protected materials may be subject to applicable intellectual property rights.

Access to the website does not transfer ownership of those rights.

Appropriate Store Use

Visitors and customers must not intentionally:

• Commit fraud;

• Provide knowingly false information;

• Attempt unauthorized system access;

• Introduce malicious software;

• Interfere with website security;

• Impersonate another person without authority;

• Deliberately misuse return procedures;

• Use store services unlawfully.

Legitimate complaints, delivery inquiries, and return requests are not considered misuse merely because they involve a service concern.

Independent Operational Providers

Certain store functions may rely on independent providers supporting website infrastructure, hosting, fulfillment, transportation, communications, security, or other legitimate operational functions.

The use of an external provider does not prevent us from reviewing legitimate customer concerns relating to Veltoib™ store operations.

Consumer Rights

Nothing in these Terms is intended to exclude rights or responsibilities that cannot lawfully be excluded.

Consistent Operational Timeframes

The principal Veltoib™ standards are:

Return Period: 30 calendar days after delivery
Refund Timeframe: 7–10 business days after applicable review and approval
Transportation Time: 3–7 business days after dispatch
Customer Support Handling: Within 3 business days

Changes to These Terms

These Terms may be updated where reasonably necessary to reflect changes in website functionality, store practices, operating procedures, or applicable requirements.

Contact Record

Brand: Veltoib™
Company: Hangzhou Xiqi Technology Co., Ltd.
Legal Representative: Guo Yu
Email: service@veltoib.com
Phone: +86 13713329552